Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping Policy: All orders are custom made. Production time starts upon receipt of order confirmation. All products should ship within 6-8 weeks. As with all custom-made products this is an average ship date. We would be happy to advise you on the progress of your order by emailing us at shipping@oomphonline or calling our customer service desk (203) 216-9848. We use Fed Ex ground for smaller items. Their shipment transit time should take between 1 to 5 business days within the continental United States. For freight items, we use both independent freight shippers and Fed Ex Freight whose delivery time varies. We offer white glove service at an additional charge. We cannot ship to post office boxes.
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We do not sell our customer’s information or use it for other purposes. The information you provide us is strictly confidential. Our payment gateway is committed to safeguarding customer information and combating fraud. This program uses industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and is compliant with a number of government and industry security initiatives.
- As all our orders are custom orders, ONLY DAMAGED ITEMS MAYBE RETURNED. Damage that is apparent upon delivery must be noted on the freight carrier delivery receipt. ALL CLAIMS MUST BE REPORTED AT ONCE. You must keep all packaging material to file a claim. Please understand that in all cases no allowance can be made if a claim is not filed immediately. Please call CUSTOMER SERVICE @ 203 216 9848 or email shipping@oomphonline.com for all damage returns. NO UNAUTHORIZED RETURNS - NO EXCEPTIONS.
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You will be charged the full cost of merchandise and shipping & handling when you place your order. A confirmation email will be sent to you and your order will be placed into production immediately.
- For your convenience we accept Visa, Mastercard & American Express. Please contact us should you like to pay by check.
- Once you have placed an order, please log into your account to see your order confirmation. There is an easy "re-order" button as well should you decide you just can't live without a little more oomph.
- Once you have established an account, you can easily change a password or account information by going to the "edit information" button. We make it easy to ship to a different address as well.