Shipping Policy: All orders are custom made. Production time starts upon receipt of payment in full. All products should ship within 8-10 weeks. As with all custom-made products this is an average ship date. We would be happy to advise you on the progress of your order by emailing us at shipping@oomphonline or calling our customer service desk (203) 216-9848. We cannot ship to PO Boxes. BE SURE TO CHECK ALL CONTENTS BEFORE SIGNING FOR THE DELIVERY. IF PACKAGE IS NOT REFUSED ALL CLAIMS ARE NULL AND VOID.
Fed Ex ground: We utilize FedEx ground for smaller items. Their shipment transit time should take between 1 to 5 business days within the continental United States.
FedEx Freight: We utilize Fed Ex Freight on our large pieces or when bulk orders are placed. FedEx Freight delivery time varies. Business shipments require a loading dock or a lift gate, if a loading dock is not available you are subject to the $95 residential fee.
Local Area Delivery: We utilize local companies for deliveries in the New York and Connecticut area. Products delivered locally are blanket wrapped unless otherwise noted in the order. Upon delivery, if an in-home set up is requested an additional fee will be incurred. Requests will only be honored if time permits.
White Glove Delivery Available: Please call (203) 216-9848 for a quote.
Factory Pick up: When factory pick up is designated on your order, you will receive wriiten and verbal notification that your order is ready. You will have 10 BUSINESS DAYS to pick up your order. After the 10 business days you will begin to accrue a storage fee. The factory hours are from 6:30 a.m to 5 p.m Lunch from 1-1:30 Monday- Friday.
Privacy & Security
We do not sell our customer’s information or use it for other purposes. The information you provide us is strictly confidential. Our payment gateway is committed to safeguarding customer information and combating fraud. This program uses industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and is compliant with a number of government and industry security initiatives.
Returns & Replacements
As all our orders are custom orders. ALL SALES ARE FINAL. Damage that is apparent upon delivery must be noted on the freight carrier delivery receipt. ALL CLAIMS MUST BE REPORTED AT ONCE. You must keep all packaging material to file a claim. Please understand that in all cases no allowance can be made if a claim is not filed immediately. Please call CUSTOMER SERVICE @ (203) 216-9848 ext 1 or email firstname.lastname@example.org for all damage returns. NO UNAUTHORIZED RETURNS - NO EXCEPTIONS.
We may have 16 colors to chose from, but sometimes you just need to select your own color that's just right for you. We offer the custom color option for an up-charge of $275 per color. Why, you ask, is this so expensive for a strike-off? We order a full gallon of your specific paint which you can select from any major paint company. Should you not like the color you have selected, there will be an additional $275 charge for each additional color tested. Multiple tables in the same color, will be charged the one-time fee of $275 - no matter how many pieces are painted in the same color.
You will be charged the full cost of merchandise and shipping & handling when you place your order. A confirmation email will be sent to you and your order will be placed into production immediately.
For your convenience we accept Visa, Mastercard & American Express. Please contact us should you like to pay by check.
Once you have placed an order, please log into your account to see your order confirmation. There is an easy "re-order" button as well should you decide you just can't live without a little more oomph.
Updating Account Information
Once you have established an account, you can easily change a password or account information by going to the "edit information" button. We make it easy to ship to a different address as well.