Nina Campbell CollectionGreenwich Showroom

Customer Service

Shipping & Delivery


Shipping Policy: All orders are custom made. Production time starts upon receipt of payment in full. All products should ship within 8-10 weeks. As with all custom-made products this is an average ship date. We would be happy to advise you on the progress of your order by emailing us at shipping@oomphonline or calling our customer service desk (203) 216-9848. We cannot ship to PO Boxes. BE SURE TO CHECK ALL CONTENTS BEFORE SIGNING FOR THE DELIVERY. IF PACKAGE IS NOT REFUSED ALL CLAIMS ARE NULL AND VOID. CONSEALED DAMAGE MUST BE REPORTED WITHIN 24 HOURS OF RECEIPT. 
Fed Ex ground: We utilize FedEx ground for smaller items. Their shipment transit time should take between 1 to 5 business days within the continental United States.

FedEx Freight: We utilize Fed Ex Freight on our large pieces or when bulk orders are placed. FedEx Freight delivery time varies. Business shipments require a loading dock or a lift gate, if a loading dock is not available you are subject to the $95 residential fee. 

Local Area Delivery: We utilize local companies for deliveries in the New York and Connecticut area. Products delivered locally are blanket wrapped unless otherwise noted in the order. Upon delivery, if an in-home set up is requested an additional fee will be incurred. Requests will only be honored if time permits. 

Truck Freight: We utilize third-party trucking companies and delivery with this method can take 7-10 business days to receive. 


White Glove Delivery Available: Please call (203) 216-9848 for a quote.

Factory Pick up: When factory pick up is designated on your order, you will receive wriiten and verbal notification that your order is ready. You will have 10 BUSINESS DAYS to pick up your order. After the 10 business days you will begin to accrue a storage fee. The factory hours are from 6:30 a.m to 5 p.m Lunch from 1-1:30 Monday- Friday. 

Privacy & Security


We do not sell our customer’s information or use it for other purposes. The information you provide us is strictly confidential. Our payment gateway is committed to safeguarding customer information and combating fraud. This program uses industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and is compliant with a number of government and industry security initiatives.

Returns & Replacements


As all our orders are custom orders. ALL SALES ARE FINAL. Damage that is apparent upon delivery must be noted on the freight carrier delivery receipt. ALL CLAIMS MUST BE REPORTED AT ONCE. You must keep all packaging material to file a claim. Please understand that in all cases no allowance can be made if a claim is not filed immediately. Please call CUSTOMER SERVICE @ (203) 216-9848 ext 1 or email shipping@oomphonline.com for all damage returns. NO UNAUTHORIZED RETURNS - NO EXCEPTIONS.

Custom Color


We may have 16 colors to chose from, but sometimes you just need to select your own color that's just right for you. We offer the custom color option for an up-charge of $275 per color, which is non-refundable. Why, you ask, is this so expensive for a strike-off? We order a full gallon of your specific paint which you can select from any major paint company. Should you not like the color you have selected, there will be an additional $275 charge for each additional color tested. Multiple tables in the same color, will be charged the one-time fee of $275 - no matter how many pieces are painted in the same color.

Color Guide

COLOR Who Makes It?
Tricorn Black Sherman Williams
Crme  
Parakeet  
Fireworks  
Bolero  
Eros Pink  
Hinting Blue  
Turkish Coffee  
Rainwashed  
Knockout Orange  
Fawn Brindle  
White Dove Benjamin Moore
Oceanfront  
Peale Green  
New York Blue  
Club Navy Ralph Lauren

F.A.Q


Can it go outside?
No - Our tables are meant to beautify the inside of your home. Most of  our Lanterns and Sconces are suitible for outdoor use. 

Is the surface treated against spills?
Yes, but as with all fine furniture, we recommend using coasters to protect the finish and if cared for, it should bring you years of enjoyment.

How do I clean my table?
We recommend using a soft cloth to polish the wood and glass cleaner on the glass. The surfaces can be cleaned using a damp cloth and for stubborn stains, a very mild, nonabrasive cleanser - but only very small amounts should be used.

Will my new table match my oomph pillows?
Yes! All of our pillows were carefully selected to compliment the oomph table colors. That's the beauty of oomph!

Should all my oomph tables in the same room be the same color?
NO!! We love it when people mix and match our different shapes, colors, and styles. And we are happy to make recommendations about which tables look terrific together!

Ordering


You will be charged the full cost of merchandise and shipping & handling when you place your order. A confirmation email will be sent to you and your order will be placed into production immediately.

Payment


For your convenience we accept Visa, Mastercard & American Express. Please contact us should you like to pay by check.

Viewing Orders


Once you have placed an order, please log into your account  to see your order confirmation. There is an easy "re-order" button as well should you decide you just can't live without a little more oomph.

Updating Account Information


Once you have established an account, you can easily change a password or account information by going to the "edit information" button. We make it easy to ship to a different address as well.